Refund policy
7. Returns, Refunds, or Exchanges
Return Policy
At A.ga.pe, every garment is thoughtfully crafted with precision and attention to detail. As most of our pieces are made to order, we encourage you to review your order carefully before completing your purchase.
Should you need assistance, our team is always happy to help.
Original Condition
To be eligible for an exchange, garments must be returned in their original condition, unworn, unwashed, unaltered, and with all original tags and packaging intact.
Items that show signs of wear, damage, stains, perfume, makeup, or alterations will not be accepted.
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Made-to-Order Garments
As each MTM garment is made specifically for you, these orders and customized pieces are considered final sale.
We do not accept returns or exchanges on:
* Custom measurements
* Altered garments
* Personalized orders
* Made-to-order pieces
As every made-to-order piece is crafted exclusively for you, these garments are not eligible for returns or refunds. However, should the style not meet your expectations, A.ga.pe may, at its sole discretion, issue a store credit in the form of a coupon code equal to the purchase value. The credit can be used towards any future purchase on our website.
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Size Exchange
If your garment does not fit as expected, we offer one complimentary size exchange (subject to availability) for eligible ready-to-wear styles.
Exchange requests must be made within 7 days of delivery.
Customers are responsible for shipping the garment back to us, while A.ga.pe will ship the exchanged size at no additional cost.
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Return & Exchange Window
Eligible exchange requests must be initiated within 7 days of receiving your order, given the product is returned in same condition and packaging. Please contact us with your order number and clear photographs and unboxing video.
Once your request is approved, the product must be shipped back within the time frame shared by our customer support team.
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Processing Time
Once your returned garment is received and passes our quality inspection, exchanges will be processed within 7-14 business days.
Replacement garments may require additional production time if the requested size is unavailable in stock.
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Damaged or Incorrect Orders
If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and clear photographs and unboxing video.
Our team will review the issue and arrange a suitable resolution as quickly as possible.
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Sale Items
All discounted, promotional, archive sale and sample sale purchases are final sale and cannot be returned or exchanged.
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Refunds
A.ga.pe does not offer refunds on purchases.
Approved returns are eligible only for:
* Size exchange (where applicable)
* Store credit (only if approved by our team in exceptional circumstances)
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Contact Us
For any questions regarding your order, sizing or exchange requests, please contact us at:
Email: support@shopagape.in
Website: shopagape.in
